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At Dikom Nepal, we place a high value on client happiness. We have explicit policies regarding returns, refunds, and warranties because we want you to feel comfortable when making purchases from us. For more information about your rights and how we will help you after your purchase, please carefully read the details.
Our policy is “no refund, only replacement.” This implies that you can only get a replacement for a product after you buy it if it is delivered broken, defective, or the incorrect item was sent. You have 48 hours after receiving your purchase to report any such problems in order to be eligible for a replacement. This enables us to take prompt action and guarantees that you won’t have any needless delays in receiving a functional product.
Refunds are only available in certain circumstances. In particular, a refund might be given if the product is damaged in any way during delivery due to the fault of our company or if it runs out of stock after a transaction has been made. After we verify the claim, any refund will be completed within seven working days using the initial method of payment. In order to establish openness and trust with our clients, we encourage this process to go as smoothly as possible.
We stand behind the quality of our products with manufacturer-backed warranties that protect you against faults and performance issues. Each product comes with 1-year full warranty coverage, plus additional compressor or motor warranties depending on the item type:
Side-by-Side Refrigerator – 5 years on compressor
AC Normal – 5 years on compressor
AC Inverter – 10 years on compressor
Washing Machine – 10 years on motor
Upright Cooler – 5 years on compressor
Showcase Freezer – 2 years on compressor
Chest Freezer – 5 years on compressor
These warranties cover manufacturing defects and ensure reliable performance throughout the specified period, giving you peace of mind with every purchase.
Our committed service staff will act quickly to address any problems you encounter that are covered under warranty. Within 72 hours after we get your request, we promise to schedule any necessary repairs or services during our regular business hours, which are 10 AM to 5 PM, Sunday through Friday. However, please be aware that losses resulting from overuse, accidents, or electrical issues outside the product’s design are not covered by the guarantee.
Replacement or warranty plans do not cover certain damages. They consist of damage from misuse, unintentional drops, contact with liquids, or power spikes. Furthermore, items with missing or manipulated serial numbers are not covered under warranty. Additionally, claims submitted outside of the permitted window for returns or replacements will not be acknowledged.
If you have any questions, concerns, or need to initiate a replacement or service, please contact our friendly customer care team. You can reach us by phone at 9801861608 or by email at [email protected] during our business hours of Sunday to Friday, 10 AM to 5 PM. We are here to help and ensure your experience with Dikom Nepal is smooth and satisfactory.
