Shipping Policy

At Dikom Nepal (dikomnp.com), we are committed to providing you with a smooth and efficient shipping experience. to fulfil your orders in a fast, safe, and professional manner. Our shipping procedure is made to be dependable whether you’re ordering from outside the valley or inside of Kathmandu.

This policy outlines our shipping procedures, estimated delivery times, costs, and other important information.

1. Order Processing Time

• Orders are processed during business hours: Sunday to Friday (10:00 AM to 5:00 PM)
• Orders placed after business hours will be processed the next working day.
• You will receive confirmation and shipping updates via call or SMS once your order is dispatched.

2. Estimated Delivery Time:

We aim to dispatch your orders as quickly as possible while ensuring proper handling and logistics:

• Inside Kathmandu Valley: Delivery within a minimum of 2 business days
• Outside Kathmandu Valley: Delivery within a minimum of 3 business days
• Bulk Orders: Delivery time will vary based on location, stock, and quantity. These orders are not processed through the website and must be arranged via direct customer support.

Please note that public holidays, road conditions, and natural events may cause unavoidable delays.

3. Shipping Charges

We offer flat-rate shipping fees based on your delivery location:

• Inside Kathmandu Valley (Inside Ring Road): NPR 500
• Inside Kathmandu Valley (Outside Ring Road): NPR 1000
• Outside Kathmandu Valley (Nationwide): NPR 1500

4. Bulk Orders:

For wholesale or bulk purchases:

• Delivery charges, timelines, and arrangements will be discussed on a case-by-case basis.
• Kindly contact our team directly to receive a quotation and delivery plan tailored to your requirements.

5. Delivery Address and Customer Availability

Please ensure your shipping address is accurate and complete when placing your order. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.

The customer is in charge of making sure that someone is available to accept the package at the delivery address. We may attempt re-delivery, which could result in additional fees or delays, if the product cannot be delivered because the customer is unavailable or the address provided is inaccurate. The first projected delivery policy shall be null and void in such circumstances.

6. Change of Shipping Address

After placing your order, please get in touch with us right away if you would like to change your shipping address. Orders may not be able to be changed once they are shipped.

7. Delays and Issues

Please get in touch with our customer service representatives if your order is delayed or hasn’t arrived by the anticipated time. We’ll quickly assess the situation and assist in fixing the problem.

8. Contact Us

For any questions regarding shipping, feel free to reach out:

Phone: +977 980-1861608 
Email: [email protected]
Website: dikomnp.com
Service Hours: Sunday to Friday, 10:00 AM – 5:00 PM